Frequently asked questions
What training methods do you use?
We use positive reinforcement-focused evidence-based training methods tailored to each dog and family. Our approach prioritizes safety, communication, and long-term behaviour change.
Do you work with reactive or aggressive dogs?
Yes. We work with dogs experiencing fear, anxiety, reactivity, and other behaviour challenges.
Because every dog is different, we begin with a consultation to understand what’s driving the behaviour and what training and management commitments are realistic for your situation. From there, we build a plan that prioritizes safety and clarity.
Safety is a priority at How to Dog. If we feel a case is outside our scope of practice, we will tell you and then support you in finding an appropriate trainer, behaviourist, or veterinary professional.
Can you help if my dog is fearful of people or other dogs?
Yes. Fear-based behaviour is one of our primary areas of focus. Training is designed to help your dog feel safer, more confident, and better able to navigate their environment.
Will my dog ever be “fixed”?
Our goal is not to “fix” your dog, but to help make your life safer, more manageable, and less stressful. We focus on progress, not perfection, and meeting you and your dog where you're at.
Behaviour change is rarely instant or linear, and every dog and family has unique needs and limitations. That being said, with time, consistency, and understanding, most unwanted behaviours can be significantly improved or stopped all together.
What if I feel like I’ve already tried everything?
You are not alone.
Many clients come to us feeling overwhelmed, discouraged, or unsure what to try next. There are many reasons progress may have stalled. Our role is to help you make sense of what’s happening and build a realistic path forward.
What if my dog barks, lunges, or has a meltdown during a session?
That’s okay. Behaviour is communication, not failure.
Sessions are structured to meet your dog where they are while keeping everyone safe. We adjust the environment and training plan as needed so learning can happen at a pace your dog can handle.
My dog bit me, someone else, or another pet… what should I do?
This will depend on the severity of the bite(s) and the circumstances surrounding the incident. However, the most important next step is to prevent further incidents and prioritize safety.
Separate the dog from people or animals who may be at risk using tools and physical barriers such as baby gates, crates, and leashes, until you can consult a qualified professional. We recommend using at least two layers of management whenever possible so there is a backup if one fails (for example: a crate and a closed door or a leash and a muzzle)
If it is safe to do so, begin muzzle training immediately. A well-fitted, positively introduced muzzle will greatly decrease the risk to you and others while working to prevent future incidents.
Finally, we recommend consulting with your veterinarian to ensure all medical factors have been fully considered. Aggression can sometimes be a sign of pain, illness, or another underlying health concern.
What if I’m feeling overwhelmed or embarrassed about my dog’s behaviour?
Many people we work with feel exhausted, anxious, frustrated, or even embarrassed about where things are at with their dog. You don't need to have everything figured out before reaching out. Helping you build a system that works for you is part of our job. You will not be judged here.
Do you offer guarantees?
We cannot ethically guarantee specific outcomes or timelines, as behaviour change depends on many factors outside our control.
However, we do offer a satisfaction guarantee:
If you're not satisfied with the support you received or don't feel you've made meaningful progress after completing the sessions included in your training package, we'll refund your full purchase price.
How long will training take?
This depends on your dog, your goals, your environment, and how consistently training can be implemented.
Some clients see meaningful changes relatively quickly, while others are working toward longer-term behaviour modification and management.
What do you mean by management?
Management is an important part of dog training. It is a combination of actions, routines, and equipment that keep everyone safe, stop the dog from rehearsing unwanted behaviours, and support the dog’s learning.
Management takes many forms. It can be as simple as having your dog on a leash or feeding dogs separately in a multi-dog household or as complex as the safety protocols at a training facility. For most dogs and their families, some degree of management will always remain part of life even alongside significant behavioural progress.
What if I need to cancel or reschedule an appointment?
If you need to cancel or reschedule an appointment, please provide a minimum of 6 hours notice so the appointment time can be offered to another client.
Cancellation fees or forfeited sessions may apply because appointment times are reserved specifically for you and your dog.
For more information please see our policies page.
What happens during the consultation?
The consultation focuses on understanding you and your dog, discussing your concerns and goals, reviewing safety and management strategies, and identifying practical next steps tailored to your situation.
Do you work with puppies?
Yes. Early support can make a meaningful difference. We help with socialization, confidence building, basic skills, and common puppy challenges in a way that supports long-term emotional well-being.
Can training still help if my dog is older?
Yes. Dogs can learn throughout their lives, and meaningful progress is usually possible at any age.
Where are you located?
How to Dog is based in the beautiful Kennebecasis Valley and serves the greater Saint John area in southwestern, New Brunswick including Quispamsis, Rothesay, Hampton, and Sussex. You can view the full service area here.
I live outside of the service area. Can we still work together?
Possibly! I’m happy to work with clients throughout New Brunswick when scheduling allows. Travel within approximately 100 km of Quispamsis is included in session pricing. Additional travel fees may apply outside this area. Feel free to reach out to discuss your location and options!
Where are sessions held?
Sessions take place in your home or in public spaces depending on your dog’s needs, your goals, and safety and comfort considerations.
Do you have vaccination requirements for client dogs?
Yes. For the safety of all dogs and clients, I require that dogs be up to date on core vaccinations appropriate for their age and lifestyle.
If vaccination is not possible due to age, medical reasons, or a veterinarian’s recommendation, please let me know so we can discuss appropriate accommodations.
For more information please see our policies page.
What should I bring to training sessions?
Typically: your dog, high-value treats, a leash, and any equipment you currently use.
We’ll let you know ahead of time if anything additional is recommended.